Project
A case study in innovative workplace renovation
The renovation of the Exelon Technology Center (ETC) third floor, guided by Sr. Project Manager Ellie Cascio and Project Manager Lainey Ross, transformed an outdated workspace into a modern, flexible environment. REMS managed the project from start to finish, making it one of the year’s most successful renovations.
Located in Newark, Delaware, the third floor needed to be reimagined for a hybrid workforce, with a universal neighborhood desk setup that would let employees reserve workspaces seamlessly. Because shared desks were new for everyone, change management became the project’s main challenge. As Ross put it, “Change management was probably our biggest and only hurdle because it was shared.” The team responded with proactive communication, highlighting the benefits of the new layout and explaining its purpose, informed by collaboration surveys conducted before the project began.
The renovated floor now features 19 additional collaboration spaces, a mother’s room, drop-in seats, community tables, sit-and-stand workstations, low wall workstations for an open feel, and upgraded technology. By identifying and resolving potential issues during construction and working closely with the general contractor, the REMS team kept the renovation running smoothly and delivered a workspace built around collaboration.
Who We Are
What We Can Do for You
We are a team of experienced professionals who specialize in providing owner’s representation services for construction projects. Our services are designed to help owners effectively manage their construction projects, from inception to completion. Our team includes project managers, architects, engineers, and construction professionals who have extensive experience in the industry.
Capabilities
Our Specialties
On the ETC third floor, REMS served as the owner’s representative from planning through closeout, connecting Exelon leadership, employees, the design team, and the general contractor. Beyond managing construction, that meant guiding an entire workforce through a new way of working and making sure every decision was documented, communicated, and executed safely.
Communication + Reporting
REMS led stakeholder communication and change management, facilitated weekly OAC meetings, and managed documentation, RFIs, and submittals to keep decisions, deadlines, and progress clearly tracked.
On-Site Coordination
REMS worked with stakeholders and contractors to coordinate site visits, deliveries, and installs, keeping the transition to the new neighborhood desk setup smooth for employees.
Quality Control & Safety Management
REMS conducted regular site visits, increasing frequency around key milestones, to verify compliance, enforce safety protocols, and resolve potential issues during construction.
As an extension of your team, our professionals help owners navigate the complexities of construction projects from inception to completion, always focusing on safety. We value continuous learning and use our deep industry knowledge to build lasting, trusted relationships.
Featured Projects
BGE: Gas Control Backup Center
0
Reportable Safety Incidents
Constellation: Security Operations Center
$350 K
Under Budget